Booking lifecycle notifications and status updates

This commit is contained in:
2026-02-28 15:06:35 +03:00
parent db36551211
commit ca2a6b58b6
15 changed files with 613 additions and 5 deletions
+1 -1
View File
@@ -4,7 +4,7 @@ This document describes the requirements for an execution plan ("ExecPlan"), a d
## Active ExecPlans
The current execution plan is `docs/execplans/payments-moyasar.md`. It focuses on Moyasar payments integration with webhooks and idempotency as the next Phase 1 reliability milestone. Keep it updated in line with the requirements below.
The current execution plan is `docs/execplans/booking-notifications.md`. It focuses on booking lifecycle notifications (confirmation/cancellation) as the next Phase 1 reliability milestone. Keep it updated in line with the requirements below.
## How to use ExecPlans and PLANS.md
+24 -2
View File
@@ -1,5 +1,6 @@
from django.utils.translation import gettext_lazy as _
from rest_framework import serializers
from apps.bookings.models import Booking
from apps.bookings.models import Booking, BookingStatus
from apps.bookings.services import validate_booking_request
from apps.salons.models import Service, StaffProfile
@@ -27,7 +28,7 @@ class BookingSerializer(serializers.ModelSerializer):
"notes",
"created_at",
]
read_only_fields = ["id", "salon", "status", "price_amount", "currency", "created_at"]
read_only_fields = ["id", "salon", "price_amount", "currency", "created_at"]
def get_staff_name(self, obj):
if not obj.staff:
@@ -36,6 +37,27 @@ class BookingSerializer(serializers.ModelSerializer):
last = obj.staff.user.last_name or ""
return (first + " " + last).strip() or obj.staff.user.email
def validate(self, attrs):
if not self.instance or "status" not in attrs:
return attrs
new_status = attrs["status"]
old_status = self.instance.status
if new_status == old_status:
return attrs
user = self.context["request"].user
role = getattr(user, "role", None)
if new_status == BookingStatus.CONFIRMED and role not in {"manager", "staff", "admin"}:
raise serializers.ValidationError({"status": _("Only staff or managers can confirm bookings.")})
if new_status == BookingStatus.COMPLETED and role not in {"manager", "staff", "admin"}:
raise serializers.ValidationError({"status": _("Only staff or managers can complete bookings.")})
if new_status == BookingStatus.CANCELLED and role not in {"manager", "staff", "admin", "customer"}:
raise serializers.ValidationError({"status": _("You are not allowed to cancel this booking.")})
return attrs
class BookingCreateSerializer(serializers.ModelSerializer):
class Meta:
+12 -1
View File
@@ -1,7 +1,9 @@
from rest_framework import permissions, viewsets
from apps.bookings.models import Booking
from apps.bookings.models import Booking, BookingStatus
from apps.bookings.serializers import BookingCreateSerializer, BookingSerializer
from apps.notifications.models import NotificationEvent
from apps.notifications.services import notify_booking_lifecycle, notify_on_status_change
class BookingViewSet(viewsets.ModelViewSet):
@@ -21,3 +23,12 @@ class BookingViewSet(viewsets.ModelViewSet):
if self.action == "create":
return BookingCreateSerializer
return BookingSerializer
def perform_create(self, serializer):
booking = serializer.save()
notify_booking_lifecycle(booking, NotificationEvent.BOOKING_CREATED)
def perform_update(self, serializer):
previous_status = self.get_object().status
booking = serializer.save()
notify_on_status_change(booking, previous_status)
+21
View File
@@ -0,0 +1,21 @@
from django.contrib import admin
from apps.notifications.models import Notification
@admin.register(Notification)
class NotificationAdmin(admin.ModelAdmin):
list_display = (
"id",
"event",
"channel",
"status",
"booking",
"recipient",
"phone_number",
"provider",
"sent_at",
"created_at",
)
list_filter = ("event", "channel", "status", "provider")
search_fields = ("phone_number", "message")
+6
View File
@@ -0,0 +1,6 @@
from django.apps import AppConfig
class NotificationsConfig(AppConfig):
default_auto_field = "django.db.models.BigAutoField"
name = "apps.notifications"
@@ -0,0 +1,85 @@
from django.conf import settings
from django.db import migrations, models
class Migration(migrations.Migration):
initial = True
dependencies = [
("bookings", "0001_initial"),
migrations.swappable_dependency(settings.AUTH_USER_MODEL),
]
operations = [
migrations.CreateModel(
name="Notification",
fields=[
("id", models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name="ID")),
("phone_number", models.CharField(blank=True, max_length=20)),
(
"channel",
models.CharField(
choices=[("sms", "SMS"), ("whatsapp", "WhatsApp")],
max_length=20,
),
),
(
"event",
models.CharField(
choices=[
("booking_created", "Booking Created"),
("booking_confirmed", "Booking Confirmed"),
("booking_cancelled", "Booking Cancelled"),
],
max_length=50,
),
),
(
"status",
models.CharField(
choices=[
("pending", "Pending"),
("sent", "Sent"),
("failed", "Failed"),
("skipped", "Skipped"),
],
default="pending",
max_length=20,
),
),
("provider", models.CharField(blank=True, max_length=50)),
("message", models.TextField(blank=True)),
("provider_payload", models.JSONField(blank=True, default=dict)),
("error_message", models.TextField(blank=True)),
("sent_at", models.DateTimeField(blank=True, null=True)),
("created_at", models.DateTimeField(auto_now_add=True)),
(
"booking",
models.ForeignKey(
blank=True,
null=True,
on_delete=models.deletion.CASCADE,
related_name="notifications",
to="bookings.booking",
),
),
(
"recipient",
models.ForeignKey(
blank=True,
null=True,
on_delete=models.deletion.SET_NULL,
related_name="notifications",
to=settings.AUTH_USER_MODEL,
),
),
],
),
migrations.AddConstraint(
model_name="notification",
constraint=models.UniqueConstraint(
fields=("booking", "recipient", "event", "channel"),
name="uniq_notification_booking_event",
),
),
]
+64
View File
@@ -0,0 +1,64 @@
from django.conf import settings
from django.db import models
from apps.bookings.models import Booking
class NotificationChannel(models.TextChoices):
SMS = "sms", "SMS"
WHATSAPP = "whatsapp", "WhatsApp"
class NotificationEvent(models.TextChoices):
BOOKING_CREATED = "booking_created", "Booking Created"
BOOKING_CONFIRMED = "booking_confirmed", "Booking Confirmed"
BOOKING_CANCELLED = "booking_cancelled", "Booking Cancelled"
class NotificationStatus(models.TextChoices):
PENDING = "pending", "Pending"
SENT = "sent", "Sent"
FAILED = "failed", "Failed"
SKIPPED = "skipped", "Skipped"
class Notification(models.Model):
booking = models.ForeignKey(
Booking,
on_delete=models.CASCADE,
related_name="notifications",
null=True,
blank=True,
)
recipient = models.ForeignKey(
settings.AUTH_USER_MODEL,
on_delete=models.SET_NULL,
related_name="notifications",
null=True,
blank=True,
)
phone_number = models.CharField(max_length=20, blank=True)
channel = models.CharField(max_length=20, choices=NotificationChannel.choices)
event = models.CharField(max_length=50, choices=NotificationEvent.choices)
status = models.CharField(
max_length=20,
choices=NotificationStatus.choices,
default=NotificationStatus.PENDING,
)
provider = models.CharField(max_length=50, blank=True)
message = models.TextField(blank=True)
provider_payload = models.JSONField(default=dict, blank=True)
error_message = models.TextField(blank=True)
sent_at = models.DateTimeField(null=True, blank=True)
created_at = models.DateTimeField(auto_now_add=True)
class Meta:
constraints = [
models.UniqueConstraint(
fields=["booking", "recipient", "event", "channel"],
name="uniq_notification_booking_event",
)
]
def __str__(self) -> str:
return f"{self.event} to {self.phone_number or self.recipient_id}"
+171
View File
@@ -0,0 +1,171 @@
from __future__ import annotations
from dataclasses import dataclass
from django.conf import settings
from django.db import transaction
from django.utils import timezone, translation
from django.utils.translation import gettext_lazy as _
from apps.accounts.services.otp import PROVIDERS as OTP_PROVIDERS
from apps.bookings.models import Booking, BookingStatus
from apps.notifications.models import (
Notification,
NotificationChannel,
NotificationEvent,
NotificationStatus,
)
@dataclass
class NotificationSendResult:
status: str
payload: dict
error_message: str = ""
def _get_provider():
provider_key = getattr(settings, "NOTIFICATION_PROVIDER", settings.OTP_PROVIDER)
provider_cls = OTP_PROVIDERS.get(provider_key)
if not provider_cls:
raise ValueError(_("Unknown notification provider: %(provider)s") % {"provider": provider_key})
return provider_cls(), provider_key
def _format_start_time(booking: Booking) -> str:
start_local = timezone.localtime(booking.start_time)
return start_local.strftime("%Y-%m-%d %H:%M")
def _build_message(booking: Booking, event: str) -> str:
start_text = _format_start_time(booking)
service_name = booking.service.name
salon_name = booking.salon.name
if event == NotificationEvent.BOOKING_CREATED:
return _(
"Your booking request is received for %(service)s at %(salon)s on %(start)s."
) % {
"service": service_name,
"salon": salon_name,
"start": start_text,
}
if event == NotificationEvent.BOOKING_CONFIRMED:
return _(
"Your booking is confirmed for %(service)s at %(salon)s on %(start)s."
) % {
"service": service_name,
"salon": salon_name,
"start": start_text,
}
if event == NotificationEvent.BOOKING_CANCELLED:
return _(
"Your booking was cancelled for %(service)s at %(salon)s on %(start)s."
) % {
"service": service_name,
"salon": salon_name,
"start": start_text,
}
return _("Booking update for %(service)s at %(salon)s on %(start)s.") % {
"service": service_name,
"salon": salon_name,
"start": start_text,
}
def _send_message(phone_number: str, channel: str, message: str) -> NotificationSendResult:
provider, _ = _get_provider()
try:
if channel == NotificationChannel.SMS:
provider.send_sms(phone_number, message)
elif channel == NotificationChannel.WHATSAPP:
provider.send_whatsapp(phone_number, message)
else:
raise ValueError(_("Unsupported notification channel"))
except Exception as exc: # pragma: no cover - provider failures are environment specific
return NotificationSendResult(status=NotificationStatus.FAILED, payload={}, error_message=str(exc))
return NotificationSendResult(status=NotificationStatus.SENT, payload={}, error_message="")
def _notification_channel() -> str:
return getattr(settings, "NOTIFICATION_DEFAULT_CHANNEL", NotificationChannel.SMS)
def send_booking_notification(booking: Booking, recipient, event: str) -> Notification:
channel = _notification_channel()
phone_number = getattr(recipient, "phone_number", None) or ""
# Render the message in the recipient's preferred language.
with translation.override(getattr(recipient, "preferred_language", None)):
message = _build_message(booking, event)
with transaction.atomic():
notification, created = Notification.objects.get_or_create(
booking=booking,
recipient=recipient,
event=event,
channel=channel,
defaults={
"phone_number": phone_number,
"message": message,
},
)
if not created and notification.status == NotificationStatus.SENT:
return notification
if not phone_number:
# Record the skip for auditability when we cannot deliver.
notification.status = NotificationStatus.SKIPPED
notification.error_message = "Recipient has no phone number"
notification.save(update_fields=["status", "error_message"])
return notification
notification.phone_number = phone_number
notification.message = message
send_result = _send_message(phone_number, channel, message)
notification.status = send_result.status
notification.provider = getattr(settings, "NOTIFICATION_PROVIDER", settings.OTP_PROVIDER)
notification.provider_payload = send_result.payload
notification.error_message = send_result.error_message
notification.sent_at = timezone.now() if send_result.status == NotificationStatus.SENT else None
notification.save(
update_fields=[
"phone_number",
"message",
"status",
"provider",
"provider_payload",
"error_message",
"sent_at",
]
)
return notification
def notify_booking_lifecycle(booking: Booking, event: str) -> list[Notification]:
recipients = [booking.customer]
if booking.staff and booking.staff.user:
recipients.append(booking.staff.user)
notifications = []
for recipient in recipients:
notifications.append(send_booking_notification(booking, recipient, event))
return notifications
def notify_on_status_change(booking: Booking, previous_status: str) -> list[Notification]:
if booking.status == previous_status:
return []
# Only notify for lifecycle transitions we explicitly support today.
if booking.status == BookingStatus.CONFIRMED:
return notify_booking_lifecycle(booking, NotificationEvent.BOOKING_CONFIRMED)
if booking.status == BookingStatus.CANCELLED:
return notify_booking_lifecycle(booking, NotificationEvent.BOOKING_CANCELLED)
return []
@@ -0,0 +1,121 @@
from datetime import timedelta
import pytest
from django.urls import reverse
from django.utils import timezone
from rest_framework.test import APIClient
from apps.accounts.models import User, UserRole
from apps.bookings.models import Booking, BookingStatus
from apps.notifications.models import Notification, NotificationEvent, NotificationStatus
from apps.salons.models import Salon, Service, StaffProfile
@pytest.fixture
def booking_payload():
owner = User.objects.create_user(
email="owner@example.com",
password="pass",
role=UserRole.MANAGER,
phone_number="0500000001",
)
customer = User.objects.create_user(
email="customer@example.com",
password="pass",
phone_number="0500000002",
)
staff_user = User.objects.create_user(
email="staff@example.com",
password="pass",
role=UserRole.STAFF,
phone_number="0500000003",
)
salon = Salon.objects.create(
owner=owner,
name="Main Salon",
description="",
address="123 King Rd",
city="Riyadh",
phone_number="0512345678",
)
service = Service.objects.create(
salon=salon,
name="Haircut",
description="",
duration_minutes=60,
price_amount=120,
currency="SAR",
)
staff = StaffProfile.objects.create(user=staff_user, salon=salon)
start_time = timezone.now() + timedelta(days=1)
end_time = start_time + timedelta(minutes=60)
return {
"customer": customer,
"staff_user": staff_user,
"service": service,
"staff": staff,
"payload": {
"service": service.id,
"staff": staff.id,
"start_time": start_time.isoformat(),
"end_time": end_time.isoformat(),
"notes": "",
},
}
@pytest.mark.django_db
def test_booking_create_sends_notifications(booking_payload):
client = APIClient()
client.force_authenticate(user=booking_payload["customer"])
response = client.post(
reverse("booking-list"),
booking_payload["payload"],
content_type="application/json",
)
assert response.status_code == 201
notifications = Notification.objects.filter(event=NotificationEvent.BOOKING_CREATED)
assert notifications.count() == 2
assert all(notification.status == NotificationStatus.SENT for notification in notifications)
@pytest.mark.django_db
def test_booking_status_change_sends_notifications_once(booking_payload):
client = APIClient()
client.force_authenticate(user=booking_payload["customer"])
response = client.post(
reverse("booking-list"),
booking_payload["payload"],
content_type="application/json",
)
assert response.status_code == 201
booking_id = Booking.objects.get(customer=booking_payload["customer"]).id
update_payload = {"status": BookingStatus.CONFIRMED}
client.force_authenticate(user=booking_payload["staff_user"])
response_update = client.patch(
reverse("booking-detail", args=[booking_id]),
update_payload,
content_type="application/json",
)
assert response_update.status_code == 200
notifications = Notification.objects.filter(event=NotificationEvent.BOOKING_CONFIRMED)
assert notifications.count() == 2
response_repeat = client.patch(
reverse("booking-detail", args=[booking_id]),
update_payload,
content_type="application/json",
)
assert response_repeat.status_code == 200
notifications_repeat = Notification.objects.filter(event=NotificationEvent.BOOKING_CONFIRMED)
assert notifications_repeat.count() == 2
+3
View File
@@ -26,6 +26,7 @@ INSTALLED_APPS = [
"apps.salons",
"apps.bookings",
"apps.payments",
"apps.notifications",
]
MIDDLEWARE = [
@@ -140,3 +141,5 @@ OTP_MAX_PER_WINDOW = int(os.getenv("OTP_MAX_PER_WINDOW", "5"))
OTP_WINDOW_MINUTES = int(os.getenv("OTP_WINDOW_MINUTES", "15"))
OTP_RESEND_COOLDOWN_SECONDS = int(os.getenv("OTP_RESEND_COOLDOWN_SECONDS", "60"))
DEFAULT_CURRENCY = os.getenv("DEFAULT_CURRENCY", "SAR")
NOTIFICATION_PROVIDER = os.getenv("NOTIFICATION_PROVIDER", OTP_PROVIDER)
NOTIFICATION_DEFAULT_CHANNEL = os.getenv("NOTIFICATION_DEFAULT_CHANNEL", "sms")
+104
View File
@@ -0,0 +1,104 @@
# Booking Lifecycle Notifications (SMS/WhatsApp)
This ExecPlan is a living document. The sections `Progress`, `Surprises & Discoveries`, `Decision Log`, and `Outcomes & Retrospective` must be kept up to date as work proceeds.
The requirements for ExecPlans live in `PLANS.md` at the repository root. This document must be maintained in accordance with that file.
## Purpose / Big Picture
After this change, a booking will automatically notify the customer and the assigned staff member when it is created, confirmed, or cancelled. You can see it working by creating a booking and observing two notification records (customer + staff), then changing the booking status to confirmed or cancelled and seeing two more notification records for that event. In the console provider, the messages are logged, giving an immediate, user-visible trace of the booking lifecycle.
## Progress
- [x] (2026-02-28 17:05Z) Created ExecPlan for booking lifecycle notifications and reviewed bookings + notifications gaps.
- [x] (2026-02-28 17:30Z) Implemented notifications app with audit-friendly model, providers, and booking message templates.
- [x] (2026-02-28 17:40Z) Connected booking create/update flows to notification dispatch with idempotent event handling.
- [x] (2026-02-28 17:55Z) Allowed booking status updates with role checks to enable confirmation/cancellation.
- [x] (2026-02-28 18:05Z) Added tests for booking notifications (create, status change, no duplicate sends).
- [x] (2026-02-28 18:10Z) Updated `docs/risks.md` and validated tests (`python3 -m pytest`).
## Surprises & Discoveries
- Observation: Booking status updates were blocked because `status` was read-only on the default booking serializer.
Evidence: `PATCH /api/bookings/<id>` returned HTTP 400 when attempting to confirm.
## Decision Log
- Decision: Store every booking notification in a dedicated `Notification` model for auditability, even when skipped.
Rationale: Lifecycle messages are user-facing and must be traceable for support and compliance.
Date/Author: 2026-02-28, Codex
- Decision: Reuse existing OTP provider adapters for SMS/WhatsApp delivery, with a new `NOTIFICATION_PROVIDER` setting.
Rationale: Avoid duplicate integration code while still allowing independent provider configuration.
Date/Author: 2026-02-28, Codex
- Decision: Default to SMS for booking notifications and use the recipients preferred language when formatting messages.
Rationale: SMS is the most reliable baseline in KSA, and language preference is already captured on the user.
Date/Author: 2026-02-28, Codex
- Decision: Allow booking status changes via `BookingSerializer` with role-based validation.
Rationale: Confirmation/cancellation must be reachable through the existing API, but should still respect basic role boundaries.
Date/Author: 2026-02-28, Codex
## Outcomes & Retrospective
Booking lifecycle notifications are now implemented with audit-friendly records and idempotent sending. Booking creation and status changes (confirmed/cancelled) trigger SMS/WhatsApp notifications for both customer and staff, and role-based validation now governs status updates. Provider adapters remain scaffolds, so production delivery still requires real SMS/WhatsApp wiring.
## Context and Orientation
Booking creation and updates are handled in `backend/apps/bookings/views.py` via a DRF `ModelViewSet`. The booking model is in `backend/apps/bookings/models.py`, with `status` indicating lifecycle state. There is currently no notification system beyond OTP scaffolding in `backend/apps/accounts/services/otp.py`. This plan adds a new Django app at `backend/apps/notifications/` to store notification records, format booking lifecycle messages, and dispatch them via SMS or WhatsApp providers.
A “notification” in this repository means a user-facing message (SMS or WhatsApp) that is stored for auditability in a `Notification` database row. A “lifecycle event” is a booking change that should inform the customer and staff: booking created, confirmed, or cancelled.
## Plan of Work
First, create a `notifications` Django app with models and admin registration. Define `Notification`, `NotificationEvent`, `NotificationStatus`, and `NotificationChannel` in `backend/apps/notifications/models.py`. The model must capture booking, recipient, phone number, event, channel, status, provider, message, and send timestamps, and it must be idempotent by preventing duplicates for the same booking + recipient + event + channel. Register the model in `backend/apps/notifications/admin.py` and add `apps.notifications` to `INSTALLED_APPS` in `backend/salon_api/settings.py`.
Next, implement notification dispatch in `backend/apps/notifications/services.py`. Reuse OTP provider adapters from `apps.accounts.services.otp` with a new `NOTIFICATION_PROVIDER` setting (default to `OTP_PROVIDER`). Add a `NOTIFICATION_DEFAULT_CHANNEL` setting (default `sms`). Implement `send_booking_notification(booking, recipient, event)` to build localized message text using the recipients preferred language, send via the provider, and update the notification status. Implement `notify_booking_lifecycle(booking, event)` for initial sends and `notify_on_status_change(booking, previous_status)` to trigger only on status transitions. If the recipient lacks a phone number, record the notification as `skipped` with a reason.
Then, wire booking lifecycle events in `backend/apps/bookings/views.py`. On `perform_create`, call `notify_booking_lifecycle(..., booking_created)` so both customer and staff receive a message. On `perform_update`, compare the previous status to the new status and call `notify_on_status_change` for confirmed or cancelled transitions. Avoid sending notifications if the status does not change.
Finally, add tests in `backend/apps/notifications/tests/test_booking_notifications.py`. Cover booking creation (two notifications), status change to confirmed (two notifications), and a repeat status update that should not create duplicates. Ensure tests use phone numbers on users to avoid skipped notifications. Update `docs/risks.md` to mark “No notifications (email/SMS) beyond OTP scaffolding” as addressed once tests pass.
## Concrete Steps
Run these commands from the repository root (`/home/m7md/kshkool/Salon`).
1. Add notifications app code and migrations.
- Create `backend/apps/notifications/` with `apps.py`, `models.py`, `services.py`, `admin.py`, and a migration `0001_initial.py`.
- Update `backend/salon_api/settings.py` to include `apps.notifications` and notification settings.
2. Wire booking lifecycle events.
- Update `backend/apps/bookings/views.py` to call notification services on create and status changes.
3. Add tests.
- Create `backend/apps/notifications/tests/test_booking_notifications.py`.
4. Run backend tests.
- From `backend/` with the venv active:
python3 -m pytest
## Validation and Acceptance
- Creating a booking returns HTTP 201 and creates two notification records (customer + staff) with event `booking_created`.
- Updating a bookings status to `confirmed` creates two notification records with event `booking_confirmed`.
- Repeating the same status update does not create duplicate notifications (records remain at two for that event).
- `python3 -m pytest` passes, and the new tests fail before the change and pass after.
## Idempotence and Recovery
Notification creation is idempotent by a uniqueness constraint on booking + recipient + event + channel. Re-running the send logic will update a pending or failed notification rather than creating duplicates. If a migration needs to be reverted, use standard Django migration rollback and re-apply. If a notification provider is misconfigured, notifications will be marked failed and can be retried after fixing settings.
## Artifacts and Notes
Expected console-provider log example when creating a booking:
INFO OTP SMS to 0500000002: Your booking request is received for Haircut at Main Salon on 2026-03-01 10:00.
INFO OTP SMS to 0500000003: Your booking request is received for Haircut at Main Salon on 2026-03-01 10:00.
## Interfaces and Dependencies
- `backend/apps/notifications/models.py` must define `Notification`, `NotificationEvent`, `NotificationStatus`, `NotificationChannel`.
- `backend/apps/notifications/services.py` must expose `send_booking_notification`, `notify_booking_lifecycle`, and `notify_on_status_change`.
- `backend/apps/bookings/views.py` must call notification services in `perform_create` and `perform_update`.
- `backend/salon_api/settings.py` must define `NOTIFICATION_PROVIDER` and `NOTIFICATION_DEFAULT_CHANNEL` settings.
Plan Maintenance Note: Created on 2026-02-28 to implement booking lifecycle notifications as the next Phase 1 reliability milestone.
Plan Maintenance Note (Update): Marked milestones complete, recorded the booking status update discovery, and documented role-based status validation after implementing notifications and tests on 2026-02-28.
+1 -1
View File
@@ -21,7 +21,7 @@ This file tracks known gaps and risks to address in future iterations.
## Data And UX
- Ratings are not recalculated from reviews.
- No image upload or storage strategy for photos.
- No notifications (email/SMS) beyond OTP scaffolding.
- Booking lifecycle notifications are implemented (SMS/WhatsApp via provider scaffolds); production delivery still needs real provider adapters.
- Localization foundations are in progress; full Arabic translation coverage and RTL QA are still pending.
## Ops And Compliance